Frequently Asked Questions What services are available?American Warrior Networks (AWN) offers Cable TV and High-Speed Internet.How do I sign up for the service?Call Customer Service at (877) 296-8396 to sign up for service or visit our Fort Johnson on-site office at 1716 3rd Street, building 250, room 105.How much do Cable TV and High-Speed Internet services cost? Please call Customer Service at (877) 296-8396 or visit our on-site office to speak to an AWN representative about what services are available. Price varies. The monthly fee is prorated from the day the service is installed.Is there an installation fee? There is a one-time installation fee of $38.00 for High-Speed Internet. There is a one-time installation fee of $38.00 for Cable TV. When you sign up for High-Speed Internet and Cable TV, the installation fee is reduced from $76.00 to $29.00 for both services. Sign up for both services and save!Where do I get the equipment? Equipment is available at our on-site office. Receivers for Cable TV are available for lease. Lease a modem for Internet service for $5.00 per month. A wireless modem is $7.00 per month. The modem fee is not prorated. Upon termination of service, the modem, receivers, and all peripheral equipment must be returned to the AWN office. Failure to return equipment will result in charges against your account, up to $150.00 for each modem and up to $500.00 for each Cable TV receiver. LAN, Ethernet cable, remotes, and power cords will also be charged to your account if not returned. Is a deposit required? No deposit is required.How do I report a problem?Call our toll-free number for Customer Support at (877) 296-8396. If the problem cannot be resolved through the Customer Support Help Desk, a trouble ticket will be opened, and the problem will be reported to the on-site AWN representative.What are the High-Speed Internet speeds? The normal speed can vary depending on location, line quality, inside wiring, internet traffic, and other factors beyond the control of AWN. AWN provides High-Speed Internet services on a “best effort” standard and does not guarantee upload or download speeds. If you experience a problem with your service going to an external source (outside the network), the use of the ‘ping’ command may give you an indication that there is a problem. Please note the following: Packet loss or high ping times reported via a simple ping test are very misleading and are not an accurate representation of real traffic on the network. Routers are programmed to give a lower priority to ping requests than standard traffic. During high-traffic situations, your ping request times will spike as they are pushed farther down by higher-priority traffic. It normally reaches a point where the request will time out or be ignored completely. That does not mean there is a problem with the router. It simply means that ICMP pings are being ignored. However, priority data is still being passed normally. Most of the time, the only thing you can rely on ping for is to see if you can actually reach a host. However, since some routers completely ignore all ping requests, it still can’t be relied on to even show basic connectivity. In that case, it would show 100% packet loss and no returns even though they are functioning correctly. AWN cannot do anything about packet loss on routers that are not on the network. Chances are they also do not have a problem and are dropping ping requests for priority reasons.What happens if I move? Visit the AWN office or call (877) 296-8396 to request to transfer your service. There is no charge as long as your account is not past due.What is the method of payment? Your invoice is generated once a month. Payments can be made online at www.warrior.tv.Call Customer Service at (877) 296-8396 to make a payment over the phone.Payments can be mailed to PO Box 2016, Omaha, NE 68103-2016. Please include your remittance slip from your statement or write your account number on the correspondence.AWN on-site office will accept payment by cash, check, money order, or credit/debit card (VISA, MasterCard, or Discover).Never miss a payment due date! Set up Automatic Bill Payments online by calling our Customer Support Help Desk or by visiting our office. A $5.00 late fee is applied to your account if payment is not made by the due date on your monthly statement.How do I make changes to my Internet or Cable TV service?Please call Customer Service at (877) 296-8396 or visit our on-site office to ask an AWN representative to make changes to your account.How do I disconnect the service? Simply go to the AWN office and request to disconnect the service. It is your responsibility to notify the office that you wish to disconnect. REMEMBER: If you are leasing a modem or a Cable TV receiver, all equipment and all peripheral equipment must be returned in good working order within five (5) days of service termination, or your account will be assessed up to $150.00 charge per modem and up to $500.00 charge per digital receiver.